PROBLEM - The Path to Inevitable Success
improvement projects in business fail to realise their full potential.
It is not uncommon to come across initiatives that have lost
their way; taken longer than expected; demotivated their people;
only partially achieved their benefits; failed to carry everybody
with them; and caused new problems elsewhere. But why?
PROBLEM is a practical methodology for avoiding these problems, and for ensuring that performance improvement is delivered efficiently. At one level, it is a simple, easy to remember, acronym, which acts as a mental checklist to help people think through whether they have covered the bases. At another level, for more complex, high-profile projects, it is a sophisticated process for ensuring success. In the case of Homebase, 99% of improvement projects delivering the right solution first time round.
PROBLEM provides the engine that drives improvement in the systematic model, and ensures that performance rises to meet the expectations set in the QFD. And QFD provides the context to ensure that PROBLEM is focused on the most productive challenges for the organisation.
To understand more about PROBLEM, download the guide, or read Chapter 22 of Managing by Design. Also available are: a guide to problem solving tools, and materials for running a process improvement exercise (exercise and slide set) based on the PROBLEM methodology.
© Tesseract Management Systems Ltd 2003
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