The process of Driving Improvement happens at a number of different levels (both organisationally and conceptually) and in a number of different ways - strategic/or operational; maturity/or issue centric; performance/or potential focused; and free-form/or discipline based. Everything about your organisation can be improved, including the process of improvement itself. But, while the scope of improvement is broad, and the options appear involved and complex, the basic principles which underpin how improvement takes place are relatively simple and straightforward - and necessarily universal. And so, mastering a few tools provides us with tremendouls leverage over our performance (in all respects. The Driving Improvement panel on the right reflects some of these.
The reduction of improvement to a few simple tools however is in no way intended to underplay its importance. On the contrary, the focus of everything in the big-picture (and indeed on this website) is about driving improvement; practically everything else you have seen here has been about structuring, organising, and readying things so that improvement can be driven more effectively. Improvement concerns everything, and, in its widest sense, it is the only measure of management.
Success in management, then, is both defined by, and depends on, getting a good comprehensive, systematic grip of improvement - a grip which encompasses performance, people, potential, processes, relationships...; which embraces both system and creativity; which commits and controls, inspires and integrates; which is both agile and sustained; and which (most importantly) is demonstrably better than the competition. Everything else in the big-picture is simply (but all-importantly) context, framework, a precursor, a way to get this panel 'right' - without improvement, it all means nothing!
Different aspects of improvement can be explored in the Predict and Perfect sections of the website, which also include (at the bottom of the right hand columns) links to a number of principles to support this, and some tools to help make it happen.
Some of these tools are reflected in the Driving Improvement panel and are described in more detail below.
Pages 356-372 of Managing by Design can be found in Chapter 22 which can be read as a pdf file (133 KB) by clicking the link above. Pages 482-492 concerns the use of QFD for prioritising improvement and how it links in to other well known approaches, and can be found in Appendix 5 and Appendix 6. (Which can be downloaded by clicking the relevant link).
Blank templates of this panel can be found in the Big Picture Storyboard file - these can be used to capture your own experiences and progress in this area (by annotating them either in PowerPoint, or as a printed panel), and then to physically cut and paste them onto the Big Picture to create your own storyboard of implementing systematic management in your organisation.
To explore another secion of the big picture, please click on the relevant area of the image below:
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(click below for an oversight)
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