Materials available in support of the Appendices & miscellaneous items

A range of materials to support the implementation of ideas presented in the Appendices of 'Managing by Design: Using QFD to Transform Management Performance' can be accessed, free of charge, from this page.
Further to the more conventional materials, there is also a set of discussion questions which can be used to stimulate exploration of the various topics in a group situation (a sort of 'book group' approach)
If you have software installed on your computer that is directly compatible with the browser you are using, you will find that the file will open within your browser (for instance the Acrobat files). If this is not the case you will find that you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible to save it to the hard-disk on your computer, by clicking the disk icon in the top left hand corner. Alternatively, by right clicking the links, you can select to 'Save Target As...' and download the file directly to your disc drive.

Presentation materials in MS PowerPoint™ format:

Excerpts of the Text (in MS Word™ format)

Excerpts of the Novel (in MS Word™ format)

Excerpts of the Appendices (in MS Word™ format)



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Fast Perspectives:
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Case studies of success: transforming organisational performance through QFD
(case studies)
The best systematic resources now available.
(tools and methodologies)
QFD: Making your vision reality
Testimonials on systematic management