Materials available in support of Section B

A range of materials to support the implementation of ideas presented in Section B of 'Managing by Design: Using QFD to Transform Management Performance' can be accessed, free of charge, from this page.
If you have software installed on your computer that is directly compatible with the browser you are using, you will find that the file will open within your browser (for instance the Acrobat files). If this is not the case you will find that you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible to save it to the hard-disk on your computer, by clicking the disk icon in the top left hand corner. Alternatively, by right clicking the links, you can select to 'Save Target As...' and download the file directly to your disc drive.

Presentation materials in MS PowerPoint™ format:

Basic Templates in MS Word™ format:

Basic Guidelines in Adobe Acrobat™ format:

Workshop exercises in MS PowerPoint™ format:

Basic Tools in MS Excel™ format:

Copies of key diagrams in MS PowerPoint™ format. (741 KB)


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Fast Perspectives:
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Case studies of success: transforming organisational performance through QFD
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The best systematic resources now available.
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QFD: Making your vision reality
Testimonials on systematic management