QFD - The Secret Weapon of Mass
Imagine a tool that can make
objectives so clear, and the paths to delivering them so certain,
that it can generate 100% improvement in one year.
Imagine a tool that can unequivocally establish
what is to be achieved, and yet still inspire commitment and
creativity in its delivery.
Imagine a tool that can help the board think
freely about their strategy, and yet accurately deploy the conclusions
throughout a massive organisation.
Such a tool is QFD.
QFD has enabled a wide variety of organisations
to deliver dramatic performance improvements through transforming
their management approach. It is a very effective mechanism for
clarifying objectives and for designing strategies to deliver
its simplest, QFD is a simple grid, as shown on the right. Objectives
are listed down the left hand side, the mechanisms for delivering
them (business processes or strategies) are listed along the
top, and the cells provide a means for your whole team to understand
and refine how delivery of the objectives will be ensured.
The understand more about QFD, click through
our step-by-step explanation, download
the pdf file 'Transforming Management
Performance', read the case studies,
preview the book: Managing by Design,
or click on the links that interest you below:
of QFD; History
of QFD; How QFD works; Benefits
of QFD; Applications; Links
to other tools.
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Management Systems Ltd 2003
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performance by 140%
studies of success: transforming organisational performance through
Managing by Design
- a handbook of
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QFD: The mechanics explained
Testimonials on QFD