Excellence Through Systematic
In many ways systematic management
is a tautology, and yet it is surprising how many managers think
that management can take place unsystematically - people who
believe they can reliably influence outcomes without controlling,
or in many cases even understanding, the patterns and processes
that result in that outcome.
And it is perhaps even more surprising how
many of them get away with it - where either the patterns are
sufficiently stable for failure still to be an aberration, or
where their own thinking patterns have almost subconsciously
attuned themselves to what is happening (or perhaps because their
reporting processes V conveniently obscure the real issues).
But the rate of change is increasing, and
aberrations are becoming more common, and it is easy for 'intuition'
to fall out of synch with the underlying factors. And increasingly
'unsystematic managers' are finding they call it wrong. And with
increasing levels of measurement and accountability they will
find it more and more difficult to ignore the fact.
Tesseract's answer is to make the systematic
nature of management more explicit, and to support managers in
being more systematic through simple tools and methodologies.
We advocate six basic principles:
these principles can transform your management performance (quotes),
and thereby your organisational performance, and our work at
Tesseract is entirely focused on helping organisations fully
adopt these principles.
Purpose: Ensure a clear understanding
of how value is added to the customer (snapshot)
Philosophy: Ensure a consistent set
of values which are commonly shared (snapshot)
People: Systematically develop and harness
the potential of people (snapshot)
Process: Consciously and professionally
design and develop all processes (snapshot)
Predict: Establish the data flows to
invoke responsibility and enable accurate decisions (snapshot)
Perfect: Have a clear strategy to monitor
and improve all of the above. (snapshot)
You could however, be forgiven for thinking
that we also have a fixation with QFD,
given its prominence on this site. In a practical sense we have,
and for good reason. While we appreciate that QFD is simply one
tool in a vast armoury of systematic approaches, its practical
impact (case studies) on the application
of these principles in the early stages of adopting a systematic
approach is unequalled.
To understand more, click on any of the hot-links
above, or in the right hand margin.
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Management Systems Ltd 2003
(click below for an oversight)
of success: transforming organisational performance through QFD
Managing by Design
- a handbook of
(purchase on line)
The best systematic
resources now available.
(tools and methodologies)
The mechanics explained
Ensuring systematic management
six principles of systematic management in more detail
Systematic management meetings:
clarity and collective commitment.