Much of systematic management is concerned
with the control and improvement of the business in an inevitable
and incremental process. It is about identifying gaps between
what exists and what is needed, and closing them.
plans to monitor and improve all of the above, to actively pursue
excellence and to stimulate and harness the creative enterprise
of the organisation in that.
The gaps that arise might drive radical solutions
where they are large enough, but as the company improves this
may become less likely, and it is possible that the company becomes
The concept of 'Perfect' is about maintaining
a passion for identifying the best and pursuing it. It is about
creating tensions which drive the organisation to its creative
best. It is about developing a strategy for excellence which
focuses the creativity of its people in the areas where there
is most leverage, whilst maintaining enough stability to ensure
that the lever has a fulcrum.
The essence of the five preceding
aspects have been about introducing and cultivating a framework
for a professional management approach. Unfortunately it is work
that can never be finished. There will always be scope for:
a deeper, more fundamental agreement on purpose (which will inevitably
develop with time)
philosophy to establish more efficient behaviours and standards,
and better symbiosis of behaviours between people
the people asset
more effective, efficient aligned processes
the accuracy and scope for prediction.
the whole thing doesn't have to take place at once (in fact doing
so would be an impossibility).
There are benefits to be gained by each improvement
in each area providing they are undertaken in a measured manner
at a rate which the organisation can sustain and absorb.
Perfect is the concept of developing a clear
strategy of staged improvement, aligned to the business need
and balanced to ensure healthy growth in the adoption of professional
concepts of a systematic approach to management cover a lot of
ground, a potentially daunting amount of ground, and that in
itself can be a barrier to accepting and adopting the need to
improve all of these areas, despite the logic of it. But seeing
clearly the journey that can be taken in no way diminishes the
roads already travelled. If you accept the scope for improvement
your profits won't suddenly slump, your people resign and your
share price dip. Acceptance is of the opportunity, not of the
deficit. You are where you are.
Knowing where you could be is
not a threat, unless you close your mind to it. These aspects
of systematic management are important, and if your management
process isn't developing or controlling these things, what is?
To understand more about 'Perfect':
provides an understanding of the
principles that underpin this aspect of the management process
provides a simple scale by which
you might reflect on your own organisation's progress in this
provides a brief overview of some
of the approaches that are available to support further development
to 'Systematic Management'
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Transforming performance through QFD
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